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What are reasonable and customary (R&C) limits and how do they work?

January 8, 2025

R&C limits refer to the maximum allowable amount that an insurance carrier will reimburse on a particular service or item. This amount usually reflects the typical cost associated with this service or product in a specific geographical region where the charge was incurred.
For example, if a plan member who resides in Ontario submits a claim for a chiropractor initial consultation with a service charge of $200, Manulife, our insurance carrier, will refer to their R&C limits guideline in order to determine the amount of claim reimbursement. If the current R&C limit for this type of service in Ontario is $180 the member would be reimbursed $180 and would be out of pocket the other $20.

Why are R&C limits important?

Higher rates drive higher plan costs. R&C limits are important to ensure claims to your benefits plan are not excessive. Therefore, smart shopping on your part for health-care products and services helps by not only reducing your out-of-pocket expenses, but also helping to reduce benefits plan costs. R&C limits also help reduce the likelihood of benefits fraud or abuse. Together, this means a healthier plan with more sustainable benefits.

How do I find out what my R&C limits are?

To view Manulife’s R&C amounts:

  1. Click Log in on the top-right corner of the OTIP website.
  2. Select Health and Dental from the drop-down menu and log in to your account.
  3. After you have logged in, click My Claims.
  4. Click Practitioner R&C under the My benefits quick links.

Since R&C limits may change over time without notice, please review this information before starting a new medical treatment or using a new paramedical or medical service provider. OTIP is also there to help. If you have questions about R&C limits, or how they might impact you, call OTIP at 1‑866‑783‑6847.

 


The information in this document is provided by OSSTF Benefits for general information only. OSSTF Benefits endeavours to have all information current and accurate. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information included. All information is subject to change without notice.


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The information contained in this website is for general information purposes only. The information is provided by OSSTF Benefits and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. All information on this website is subject to change without notice.